Terms and ConditionsPersonalisation
Please feel free to contact us with your own personalisation ideas. Many of the products displayed can be altered to contain your own messages.
However, any orders which contain offensive or 'bad' language will be refunded.
Expected Dispatch Times
Except for the House Signs which require 14 days to make items are ready to be dispatched
usually dispatched within 5 working days (i.e. excluding Saturday and Sunday). In the event that this
target is not feasible you will be advised immediately with the expected
dispatch date. At busy times an expected date for dispatch is likely to be variable and will be detailed on all pages in the box entitled "Current Expected Dispatch Times".
Please contact Samigail’s Handmade
Personalised Gifts in advance if any order is extremely urgent and we will
advise whether an urgent deadline can be met. We do our utmost to accommodate urgent deadlines.
Upon payment work will commence on your
order. All items are handmade to order.
Delivery
Items are sent by first class or standard parcels Royal Mail
post.
Generally most plaques and gifts are sent first class post and the larger bulky items are sent standard parcels.
Prices are based on weight, with most individual plaques falling within the £1 or £1.50 brackets
Delivery charges include the post fee as well as a small amount for packaging:-
weight Post and Packaging Charge
upto 100g £1.00
101g - 250g £1.50
251g - 500g £2.65
501g - 750g £3.00
751g - 1kg £3.75
upto 2 kg £5.00
2kg + £8.00
Customer Services & Refunds
Our aim is to provide a friendly, efficient,
top rate service. However, if for any reason you are not satisfied please
contact Fiona Morris by email (click
here) to discuss any issues. If necessary return details can be provided at
that stage. For non-personalised gifts refunds will be processed upon safe
receipt of the item back to Samigail’s Handmade Personalised Gifts. The item
must be returned in its original condition, within 14 days. We cannot refund postage charges.
Refunds cannot be processed for personalised made to order gifts.
Disclaimer
Samigail's Handmade Personalised Gifts' products are not intended as toys and are for decorative purposes only. Therefore products should not be given to babies or children.
Contact details
Business/Correspondence address:- 117 Bryanston Road, Solihull, B911BP. Samigail's Handmade Personalised Gifts is a 'cottage based' craft business and can accept no visitors at this address
info@samigailsgifts.co.uk Telephone:- 07794423912
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