Terms and Conditions
By purchasing from this website customers accept the terms and conditions below:-
Personalisation
Please feel free to contact us with your own personalisation ideas. Many of the products displayed can be altered to contain your own messages.
Expected Dispatch Times
Items are ready to be dispatched usually within 5 working days (i.e. excluding Saturday and Sunday).
In the event that this target is not feasible you will be advised immediately with the expected dispatch date.
At busy times an expected date for dispatch is likely to be variable and will be detailed on all pages in the box entitled "Current Expected Dispatch Times".
Please contact Samigail’s Handmade Personalised Gifts in advance if any order is extremely urgent and we will advise whether an urgent deadline can be met. We do our utmost to accommodate urgent deadlines.
Upon payment work will commence on your order. All items are handmade to order.
Delivery
Items are sent by Royal Mail post. For urgent orders we offer a special delivery option.
larger bulky items are sent standard parcels.
Prices are based on weight, with most individual plaques falling within the £1.25 or £1.75 brackets
Delivery charges include the post fee as well as a small amount for packaging:-
UK weight Post and Packaging Charge
upto 100g £1.25
101g - 250g £1.75
upto 1kg £3.50
upto 2 kg £7.00
2kg + £10.50
Europe weight Post and Packaging Charge
upto 250g £4.50
upto 750g £7.50
USA weight Post and Packaging charge
upto 250g £5.50 (standard)
upto 750g £14 (tracked)
For orders outside the UK the customer is responsible for any custom charges or taxes incurred when receiving the order.
Customer Services & Refunds
Our aim is to provide a friendly, efficient, top rate service. However, if for any reason you are not satisfied please contact Fiona Morris by email (click here) to discuss any issues. If necessary return details can be provided at that stage. For non-personalised gifts refunds will be processed upon safe receipt of the item back to Samigail’s Handmade Personalised Gifts. The item must be returned in its original condition, within 14 days. We cannot refund return postage charges.
Refunds cannot be processed for personalised made to order gifts - unless there is an error on our behalf. Please take extreme care when providing personalisation details - typographical errors provided by the customer does not constitute an error on our part.
Disclaimer & Law
Samigail's Handmade Personalised Gifts' products are not intended as toys and are for decorative purposes only. Therefore products should not be given to babies or children.
All sales are subject to English Law and any proceedings brought about by a dispute relating to a purchase from this business and website must be brought in England.
Contact details
Business/Correspondence address:- 117 Bryanston Road, Solihull, B911BP. Samigail's Handmade Personalised Gifts is a 'cottage based' craft business and can accept no visitors at this address
